For our clients who run their own customer loyalty programs, we offer our own value addition to manage your customer experience. We, at Dreamfolks understand, that when done well, these can keep customers coming back for more and potentially turning a routine customer into a loyal brand advocate.

It's about knowing your customers so completely that you can create and deliver personalized experiences that will entice them to not only remain loyal to you, but also to evangelize to others about you – and that’s the most valuable form of advertising there is.

Gaining this depth of knowledge about customers isn't something that just happens. It comes from extracting insight from all customer touch points and channels. At Dreamfolks, we harness mountains of customer data from online channels and beyond, and extracting valuable insight from that data with speed and precision. Based on our knowledge of your customers, Dreamfolks offers to professionally manage your customer experience.

Dreamfolks is partner to leading and premium luxury F&B, travel companies, hotels, health clubs, hospitals brands. We offer to manage your customer experience by adding value to your card through our association with these leading brands offering fabulous discounts and insightful offers to your customers. There’s tangible business value in managing the customer experience effectively. It strengthens brand preference through differentiated experiences, boosts revenue with incremental sales from existing customers and new sales from word of mouth. It improves customer loyalty (and create advocates) through valued and memorable customer interactions. It would also lower costs by reducing customer churn.

Remember that customers have more presence, power and choice than ever before. If you don’t provide a personal, relevant, timely and insightful message, you will alienate them gradually. But if you do, you will drive brand loyalty. Therefore, when you think of customer experience enhancement, think Dreamfolks.

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