Job Purpose:

To execute our customer success program through a clear, concise and professional approach, both in speech and writing as well as build work relationships with customers and ensure customer delight.

Duties & Responsibilities

• Engage with customers and assist them with activities including onboarding, product demonstration, configuration and more, through emails, calls.
• Work with team on troubleshooting, understanding the root cause and sharing required analysis with client and customers.
• Ensure SLAs, TAT and response or resolution times are met as committed to customer.
• Educate our customers and partners and help them succeed.
• Be the contact point when the need arises for support and any other requirement.

Work Experience & Qualification

• Preferably in payment or hospitality industry in customer engagement and support role.
• Graduate with 2 – 7 years of experience.
• Knowledge of foreign language (Russian/ Chinese/ Spanish) will be an added advantage.