Job Description

Senior/ Executive - Operations

Job Purpose:

To execute our customer success program through a clear, concise and professional approach, both in speech and writing as well as build work relationships with customers and ensure customer delight.

Duties & Responsibilities
  • Engage with customers and assist them with activities including onboarding, product demonstration, configuration and more, through emails, calls.
  • Work with team on troubleshooting, understanding the root cause and sharing required analysis with client and customers.
  • Ensure SLAs, TAT and response or resolution times are met as committed to customer.
  • Educate our customers and partners and help them succeed.
  • Be the contact point when the need arises for support and any other requirement.
Work Experience & Qualification
  • Preferably in payment or hospitality industry in customer engagement and support role.
  • Graduate with 2 – 7 years of experience.
  • Knowledge of foreign language (Russian/ Chinese/ Spanish) will be an added advantage.
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