Job Description

Senior/ Executive - Operations

Job Purpose:

To execute our customer success program through a clear, concise, and professional approach, both in speech and writing as well as to build work relationships and ensure customer delight.

Duties & Responsibilities
  • Engage with customers and assist them with activities including onboarding, product demonstration, configuration and more, through emails, calls.
  • Work with team on troubleshooting, understanding the root cause and sharing required analysis with client and customers.
  • Ensure SLAs, TAT and response or resolution times are met as committed to customer.
  • Educate our customers and partners and help them succeed.
  • Be the contact point when the need arises for support and any other requirement.
  • A positive and upbeat approach.
Work Experience & Qualification
  • A bachelor’s degree in related field.
  • Graduate with 2 – 7 years of experience.
  • A minimum of 3 years’ experience in relevant field.
  • Excellent interpersonal and written and oral communication skills.
  • Knowledge of CRM systems.
  • Computer skills
Good to have
  • Knowledge of foreign language (Russian/ Chinese/ Spanish) will be an added advantage
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