Job Purpose:

To execute our customer success program through a clear, concise, and professional approach, both in speech and writing as well as to build work relationships and ensure customer delight.

Duties & Responsibilities

• Engage with customers and assist them with activities including onboarding, product demonstration, configuration and more, through emails, calls.
• Work with team on troubleshooting, understanding the root cause and sharing required analysis with client and customers.
• Ensure SLAs, TAT and response or resolution times are met as committed to customer.
• Educate our customers and partners and help them succeed.
• Be the contact point when the need arises for support and any other requirement.
• A positive and upbeat approach.

Work Experience & Qualification

• A bachelor’s degree in related field.
• Graduate with 2 – 7 years of experience.
• A minimum of 3 years’ experience in relevant field.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills

Good to have

• Knowledge of foreign language (Russian/ Chinese/ Spanish) will be an added advantage