• DreamFolks Club packages are Non-Transferrable, Non-Refundable & Non-Cancellable
• All DreamFolks club packages have a validity of 1 year from the date of purchase.
• DreamFolks club packages cannot be renewed or upgraded within the validity period. However, a single customer can purchase multiple packages.
• DreamFolks reserves the right, in its sole discretion, to modify or update the list of participating outlets, where the service will be available or service options (as the case may be), from the existing inventory at any time without prior notification.
• DreamFolks Club Membership can be registered using a valid mobile number specific to few countries and / or a valid email address only.
• The services offered in DreamFolks club packages, along with their associated costs, may be altered/changed without prior notification.
• Service specific terms and conditions are available against each service. Kindly visit DreamFolks Terms & Conditions.
• All services are available for usage only by the specific individual who has purchased/ subscribed to the services.
• Accounting of complimentary benefits for booking-based services shall be computed solely with reference to the booking date, irrespective of the actual date of availing or consumption of the service
• Utilisation of services subject to fair usage policy. DreamFolks, in its sole discretion, reserves the right to monitor the usage of the services to identify, limit or prevent excessive or abusive usage patterns by any individual(s).
• A DreamFolks Club member may avail only one service at any individual participating outlet within a rolling period of twenty-four (24) hours.
• The customer agrees and acknowledges that all services under the membership packages are only being aggregated by DreamFolks and that:
  • DreamFolks is only facilitating the provision of the services which shall be fulfilled by independent third-party( ies ).
  • All services are provided on an “as is” and “as available” basis without warranty of any kind whatsoever, including without limitation, any expressed or implied warranties of merchantability or fitness for a particular purpose.
  • Pay & Use option (including any pay-per-use or on demand payment facility) shall not be available or offered for any service(s) under DreamFolks Club memberships, whether for the primary customer or for any additional guest, and that all service usage shall be strictly limited to the complimentary benefits bundled with the applicable membership package.
  • DreamFolks expressly disclaims, and the customer expressly agrees to such disclaimer, that in no event shall DreamFolks, its affiliates, directors, employees and/ or personnel be liable for any direct, indirect, incidental, special or consequential loss, liability, damage, damages, including without limitation loss of life, business and/ or reputation etc. or personal injury, arising out of or in any way connected with availing/ use of/ delay or inability to use the services, whether based on/ arising out of contract, tort, strict liability or otherwise.
• Upon successful purchase of any DreamFolks Club package, the digital membership card shall be issued and sent to the registered email address of the customer within forty-eight (48) hours of purchase. For customers purchasing the DreamFolks Black Membership, a physical membership card shall also be dispatched to the customer’s registered mailing address within approximately two (2) to three (3) weeks from the date of purchase.
• For more information around DreamFolks Club packages, please visit www.dreamfolks.com

Customer Support:

• For any queries or support, either call us on our 24/7 tollfree helpline number at 1800 1234 109 or write us at helpdesk@dreamfolks.com
• For any queries around bookings of services, please contact bookings@dreamfolks.com
• Vendor Support:

For any queries or support, please follow the below matrix.

Escalation Level	Name	Designation	Mobile No	Email ID
L-0	helpdesk@dreamfolks.com/18001234109
L-1	Lalit Kumar	Sr. Manager	+91-9971900984	lalit@dreamfolks.com
L-2	Sujoy Das	Sr. Manager	+91-9818765125	sujoy.das@dreamfolks.com

DreamFolks Club Packages:

Benefit	White Lifestyle	White Travel	Orange	Black
Members-Only Private Clubs	4 Per Year	–	Unlimited	Unlimited
Hotel Room Upgrade at Premium Hotels	1 per Half Year	1 per Half Year	1 Per Qtr	1 Per Qtr
Meal Benefit @ Premium Staying Hotels	1 per Half Year	1 per Half Year	1 Per Qtr	1 Per Qtr
Airport Transfer (E-Ticket/PNR Mandate)	1 per Half Year (Sedan)	1 per Half Year (Sedan)	1 Per Half Year (Executive Sedan)	1 Per Qtr (Luxury Sedan)
Global Lounge	–	1 Per Qtr	1 Per Qtr	1 Per Month
Golf Games	1 Per 4 Months	1 Per 4 Months	2 Per Qtr	12 Per Year
Golf Lessons				12 Per Year
Complimentary Coffee @ Malls	1 Per Qtr	1 Per Qtr	4 Per Qtr	31 Per Month
Railway Lounges	1 Per Qtr	1 Per Qtr	2 Per Qtr	31 Per Month
Highway F&B	1 Per Qtr	1 Per Qtr	3 Per Qtr	31 Per Month
3 Months Cultpass Home Membership	1 Per Year	1 Per Year	1 Per Half Year	1 Per Qtr
PVR – Flat ₹100 off on min purchase of ₹500	1 Per Qtr	1 Per Qtr	1 Per Month	–
PVR – Flat ₹300 off on min purchase of ₹500	–	–	–	1 Per Month
E-Sim	1 Per Year	1 Per Year	1 Per Year	1 Per Qtr
Jio Hotstar 12-Month Subscription	–	–	1 Per Year	1 Per Year
Salon (Haircut/Manicure/Pedicure)	–	–	2 Per Qtr	3 Per Qtr
Salon (Facial)	–	–	1 per Half Year	1 Per Qtr
City Side SPA	–	–	Flat 10% off	Flat 15% off
Dining Program	–	–	Flat 8% off	Flat 10% off

Service Terms & Conditions:
Members Only - Club Access

• Reservations of any service at any recreational facility can be done through web-access portal only.
• Reservation of the recreational facility is exclusively available for the users with entitled benefits.
• DreamFolks club membership entitles you to access the amenities offered at participating recreational facilities. However, any charges associated with the use of these amenities are determined solely by the respective facility and must be settled directly by the member with the facility at the time of use. DreamFolks does not set or collect amenity charges and is not responsible for any such fees
• Reservation Conditions:

  Reservation Timeline Requirement by Service Receiver/ Subscriber	Acknowledgement of Reservation by DreamFolks	Reservation confirmation by DreamFolks	Details of the welcome letter by DreamFolks	Maximum advance days
  48 Hours	Immediate	24 hours prior to the Service date and time	24 hours prior to the Service date and time	7 days

• Access to the one specified recreational facility is limited to once per month per Subscriber.
• The Primary Member may be accompanied by Spouse, two children (less than18 Years) and one guest during their visit to the club subject to prior booking as per booking conditions. Guest access and related privileges are subject to individual club policies and may vary from club to club.
• Some clubs may levy a nominal entry or access fee, which is separate from the membership fee. Such charges, if applicable, shall be payable directly at the club and are not included in the membership cost.
• The membership will be Non-Transferrable, Non-Refundable & Non-Cancellable.
• The list of clubs and associated benefits may differ across various DreamFolks Club packages and are subject to change without prior notice. Customers are solely responsible for verifying the applicable list of clubs, inclusions, and entitlements corresponding to their selected package prior to purchase. DreamFolks shall bear no responsibility or liability, whether direct or indirect, arising from any incorrect package or club selection, misunderstanding of inclusions, or reliance on outdated information at the time of purchase.
• Access to certain recreational facilities require the mandatory use of a physical membership card linked to your subscription. You will be prompted on Webaccess during the booking process, where you can submit your card delivery request. Please note, card delivery typically takes 2 to 3 weeks, depending on your city and location.
• All reservations must be made as per the reservation conditions on the DreamFolks Web-access portal. Direct walk-in would not be honoured by the recreational facilities under this program.
• Access to any club amenity is strictly subject to availability for the requested date and time. Submission of a booking request does not guarantee reservation of the amenity. DreamFolks team confirms the booking only upon explicit confirmation by the recreational facilities.
• The recreational facility reserves the right to decline any booking request based on operational considerations, maintenance requirements, capacity limits, or any other relevant factors.
• Reservations are subject to availability and will be confirmed by DreamFolks team to the Subscriber via the Web-access portal and/or email and/or through WhatsApp.
• It is important for the subscribers to provide accurate details while making a reservation to avoid any last-minute confusion at recreational facilities. Inaccurate details may result in denial of entry without any liability to DreamFolks.
• Subscribers are required to present the welcome letter and digital card along with a valid government-issued ID at the recreational facilities to get the access.
• DreamFolks shall not be liable for any acts and/ or omissions on the part of the recreational facilities, including, without limitation, matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the subscriber at the recreational facilities. These matters must be directed to the respective recreational facility.
• DreamFolks offers a fixed pre-defined service at the recreational facilities.
• No additional or substitute service other than the one booked would be offered at the recreational facilities.
• For any transaction(s) done directly between the subscriber(s) and a facility, any outlet operator/ service provider/ third-party, shall be entirely at the subscriber’s risk, and DreamFolks shall not be responsible in any manner, including without limitation matters relating to additional services, payment and/ or service dispute etc.
• Any changes or rescheduling of an existing Reservation will be treated as a new reservation, and the standard reservation turnaround time (TAT) would apply.
• The recreational facilities reserve the right to cancel or reschedule reservations due to any operational or safety circumstances (e.g., maintenance, staff unavailability, etc.), DreamFolks shall not be responsible in any manner for the cancellation and rescheduling.
• Any damages caused by the subscriber themselves or by their accompanying person to the recreational facilities’ property, staff, and/ or to any other guest/s and/ or guest’s property must be compensated by the responsible party and to be dealt directly between the parties. DreamFolks is not responsible for providing any compensation whatsoever in this case.
• Recreational facility has the right to immediately terminate the services or refuse entry to a subscriber who is either highly intoxicated or behaving in a disorderly fashion or is otherwise in violation of the terms and conditions of the recreational facilities, DreamFolks policies, or any statutory, regulatory terms or governing authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or weapon and/or safety regulations. Any unwarranted behaviour with staff or other guests, advances, comments and/ or requests made will result in immediate termination of service/subscription without any refund and/ or further recourse.
• Subscribers are responsible for their guests’ behaviour and must ensure compliance with recreational facilities’/DreamFolks’ policies
• DreamFolks & the participating recreational facilities reserves the right to modify or relocate reservations, if required. Consent for the same will be taken in advance from the primary subscriber in case of any significant changes.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks explicitly disclaims any warranty in relation to the service, and shall not under any circumstances and in no manner whatsoever, be responsible for any claims relating to and/ or arising out of subscriber’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damages, losses etc. suffered directly and/ or indirectly by the subscriber, related persons and or any third party.
• In the event a subscriber has any claim regarding the service including without limitation in relation to the proficiency, quality and/ or merchantability etc., any and all such claims by the subscriber are required to be made directly to the respective recreational facility, and the subscriber agrees that neither DreamFolks nor any other third-party (except the respective recreational facility) shall be responsible/ liable in respect of any such claims/ complaints.
• DreamFolks reserves the right, in its sole discretion, to modify or update the list of participating outlets/ recreational facilities, where the service will be available or service options (as the case may be), from the existing inventory at any time without prior notification.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• By reserving / availing the service, it is deemed that the service receiver and/ or subscriber has, before availing the service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the service. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• Subscriber agrees to abide by, observe and follow all rules, regulations, terms and conditions etc. of the recreational facility( ies ). Subscriber agrees and acknowledges that in the event of non-observance/ violation of any rules, regulations, terms and conditions etc. of the recreational facility( ies ), the respective entities reserve the right to cancel the reservation/ deny the provision of service. In such event, no refund/ replacement reservation can be provided
• DreamFolks reserves the right to modify any of the terms and conditions. without prior notice.
• All recreational facilities are governed by specific policies such as:
  • A restricted time duration.
  • Enforcement of a dress code, or a restriction on the attire.
  • Other recreational facilities-specific rules, such as guest, child, pet, etc.
  • Subscribers are requested to make prior enquiries with the recreational facility to avoid any inconvenience/cancellation.
• For queries or support, Customers may contact DreamFolks’ 24x7 support team through the following channels:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Golf Game & Lesson (India):

• Golf service offered under DreamFolks club membership is not a membership to the Golf Club.
• Booking Conditions

Golf Game:

Type	Period	Conditions	TAT (1st Response)	TAT (Confirmation from service Time)
Maximum advance booking days	Weekdays	14 Clear days	<= 24 Hours	>= 48 Hours
	Weekends	14 Clear days	<= 24 Hours	>= 48 Hours
Minimum advance booking days	Weekdays	3 clear days	<= 24 Hours	>= 48 Hours
	Weekends	3 clear days	<= 24 Hours	>= 48 Hours
Minimum Players	Weekdays	1 player	<= 24 Hours	>= 48 Hours
	Weekends	3 players	<= 24 Hours	>= 48 Hours

Golf Lesson:

Type	Period	Conditions	TAT (1st Response)	TAT (Confirmation from service Time)
Maximum advance days	Weekdays	14 Clear days	<= 24 Hours	>= 48 Hours
	Weekends	14 Clear days	<= 24 Hours	>= 48 Hours
Minimum Advance booking days	Weekdays	3 clear days	<= 24 Hours	>= 48 Hours
	Weekends	3 clear days	<= 24 Hours	>= 48 Hours
	Weekdays	1 player	<= 24 Hours	>= 48 Hours
Minimum Players	Weekends	1 player	<= 24 Hours	>= 48 Hours

Service inclusions:

Service Type	Particular	Location - India
Golf Games	Green Fee	Complimentary
	Caddie	Excluded - Customer to pay at golf course
	Cart	Excluded - Customer to pay at golf course
Golf Lessons	Range Fee	Complimentary
	Equipment Rental	Complimentary
	Golf Ball Usage	Complimentary

• Acceptance of requests for bookings Golf lessons/ games are subject to availability and acceptance at the discretion of Golf clubs/ academies/ instructors.
• Any person availing Golf-related service hereunder will not be granted access unless the booking is routed and processed via DreamFolks. Golf Clubs/ Academies/ Instructors shall not entertain any direct correspondence/ enquiries and/ or attempts for bookings directly from the Customers.
• DreamFolks reserves the right to change the golf clubs/ learning facilities at which the benefits are being offered without notice.
• Golf service is valid for access to Golf course only. Customers and/ or accompanying persons (if any are permitted) shall not have access to any other facilities at the Golf facility.
• All Customers and/ accompanying persons must follow all local/ in-house/ establishment’s usage rules, including limits of access to use the facilities.
• Golf service provided hereunder cannot be used in conjunction with any other Golf programme.
• DreamFolks does not underwrite and/ or warrant the services performed by the Golf courses/ academies/ instructors and shall not be liable in any manner whatsoever for any deficiency, delay and/ or imperfection in such services, or for any loss or damage or any personal or bodily injury suffered by a Customer, directly or indirectly, by use or non-use of the services provided.
• All payments and any other charges requiring pre-payment must be made at the time of the booking.
• All Customers are required to pay for range balls, caddie fees, insurance, and/ or hire of equipment etc. directly at the Golf facility, wherever applicable.
• The benefits offered to the Customer are exclusive and are non-transferable under any circumstances.
• The Golf facility has the right to deny access/ additionally charge the person if s/he is found to be attempting to be using the booking on behalf of the primary Customer.
• All Customers must present photo identification as a matter of mandatory requirement for verification at the Golf facility.
• It shall solely be the responsibility of the Customer to fulfil the minimum flight conditions in respect of each booking request, and DreamFolks shall not be responsible in any manner whatsoever to assist any Customer to achieve the minimum flight condition numbers.
• A Customer shall be permitted to make a booking a maximum of 14 days in advance and can hold only one booking at a time.
• Should the service be suspended and/ or cancelled after commencing the round due to rain, inclement weather, and/ or for any other reason, there will be no refund of any pre-paid charges.
• For service booked to be availed on a Saturday/ Sunday/Restricted Holiday/ Public Holiday, weekend rates shall be applicable.
• Customers may be allowed to play on the same flight with a Club Member/ other Green Fee-paying guest, subject to fulfilment of the minimum flight conditions, and the Club Member/ other Green Fee-paying guest having already made the booking prior to the Customer’s request. In such cases, the Customer must provide the details of the Club Member who the Customer will be joining for the Golf game, including the exact details of the Golf booking held by such Club Member/ other Green Fee-paying guest. The information provided will be first verified from the specified golf club, and the booking request will be processed only after the details provided by the Customer have been confirmed by the relevant Golf facility.
• Tournament dates at Golf facilities are black-out dates.
• The Golf service is valid for access only to individuals and is not valid for any group bookings, unless otherwise specified.
• DreamFolks and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the service, or complete offer at any time without notice.
• In the event, the Customer does not turn-up at the Golf facility on the day/ designated time of service, the booking will be considered as “NO SHOW”. No refund shall be made in respect of such cases
• Handicap score/ card is mandatory for making bookings for Golf game.
• Golf club member is mandatory for making bookings on weekends and holidays at specific golf clubs.
• Most Golf facilities have universally acceptable Golfing dress codes. In general, a collared shirt and trousers is fine. Golf courses/ facilities do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some Golf courses/ facilities it is required to keep your shirt tucked in. Please ensure you wear a proper set of Golf shoes with soft spikes for all Golfing sessions.
• Cancellations made up to forty-eight (48) hours prior to the scheduled tee-off time shall result in reinstatement of the complimentary benefit. Any cancellation request received within forty-eight (48) hours of the scheduled tee-off time shall not be eligible for cancellation or reinstatement of benefits.
• Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
• For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks reserves rights to amend, vary, modify any of the terms and conditions at its sole discretion, without prior notice.
• By booking/ availing the Service, it is deemed that the service receiver and/ or Customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For queries or support, Customers may contact DreamFolks’ dedicated 24x7 support team at:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Coffee at Mall

• DreamFolks club members shall be entitled to avail services only from the predefined categories available at participating outlets under this program.
• All service offerings are strictly subject to availability at the respective outlet and may vary. No assurance or guarantee is provided regarding the continuous availability of any specific service or product.
• It is expressly clarified that, under this service, any complimentary coffee provided is limited to products designated. The staff of the participating outlet will inform the customer of any alternative options available from the approved menu or service list. The customer may select from these available alternatives or choose to forego the service in its entirety.
• In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after forty-eight (48) hours. Any amount paid in such case shall be refunded within 7 working days .
• Under this service, the unlimited entitlement shall be limited to one (1) coffee redemption per eligible customer per calendar day.
• In the event a customer avails any product(s) and/or service(s) beyond the standard offering, the customer shall be solely responsible for making prior inquiries regarding such product(s)/service(s) and for directly paying all applicable charges to the outlet. DreamFolks shall neither be liable nor responsible for the availability, quality, or pricing of such additional product(s)/service(s).
• The service is non-exchangeable, non-transferable either in whole or in part, for cash, credit, or any other substitute.
• It shall be the sole responsibility of the customer to: (a) verify and confirm the ingredients, and allergens prior to consumption; (b) clearly inform the outlet of any dietary restrictions or allergies; and (c) verify that the order received corresponds to the order placed. DreamFolks assumes no liability for any consequences arising from failure to comply with the above.
• DreamFolks shall not be held liable in any manner whatsoever for any acts, errors, omissions, or deficiencies on the part of the outlet, including but not limited to: issues relating to hygiene, service delays, substandard quality, incorrect or incomplete orders, or any other customer experience arising at the outlet.
• DreamFolks expressly disclaims all warranties, representations, or undertakings, whether express or implied, relating to the service. Under no circumstances shall DreamFolks be held liable for any claims, costs, damages (direct, indirect, special, incidental, consequential, or punitive), illnesses, injuries (including personal injury), or death, incurred or suffered by the Customer, any accompanying persons, or third parties, arising in connection with or resulting from the use of the service.
• DreamFolks reserves the right, at its sole discretion and without a prior notice, to add, remove, or amend the list of participating outlets, or to alter, withdraw, or replace any service options offered under this program.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• By booking and/or availing the service, the Customer shall be deemed to have read, understood, and unconditionally accepted these Terms and Conditions in their entirety, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the unconditional right to modify, vary, or amend these Terms and Conditions at its sole discretion, without prior notice.
• Any transaction(s) undertaken directly between the Customer and the outlet operator, service provider, or third party shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, or liability whatsoever for, matters including but not limited to: pricing, payments, service delivery, disputes, or deficiencies relating to such transaction(s).
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For any queries or support requests, Customers may contact DreamFolks’ dedicated support team, available 24x7, through the following channels:
  • a. Toll-free helpline (within India): 1800-1234-109
  • b. Email: helpdesk@dreamfolks.com

Airport Lounges -– Outside India

• The access to the lounge will be available on a first-come-first-serve basis. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, which are required to be followed and adhered to.
• Participating lounges reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the Customer (if applicable).
• Before extending the lounges access, name of Customer on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only. The service is only available for intended customer, and is non-transferable.
• The provision of free food/ drinks (whether alcoholic, or others) - if applicable as part of service, subject to wherever local law permits, is at the discretion of each participating lounge operator and in some cases may be limited. In the vent Customer avails any additional services (which are not included within the standard offering) the Customer is responsible to make prior inquiries before availing any such services, and shall be responsible for directly paying the charges, if any, to the operator.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• Each lounge follows certain food offerings, and child-related policy, Customer is responsible to make prior inquiries in this respect with the lounge, before entry.
• Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or airport authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
• By booking/ availing the Service, it is deemed that the service receiver and/ or Customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves rights to amend, vary and modify any of these terms and conditions at its sole discretion, without prior notice/ intimation.
• For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
• The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For any queries or support requests, Customers may contact DreamFolks’ dedicated support team, available 24x7, through the following channels:
  • a. Toll-free helpline (within India): 1800-1234-109
  • b. Email: helpdesk@dreamfolks.com

Highway Dining

• The service is offered strictly under predefined categories (including but not limited to breakfast, lunch, dinner, or fixed meal options), which may vary across outlets. Customers may select their preferred option from the choices made available at the time of transaction.
• Once a Customer has selected the preferred option and the transaction has been processed, no modification or substitution of the selected option shall be permitted thereafter.
• Only Customers presenting a valid QR code generated through the DreamFolks web access portal or scanning QR code placed at Outlets shall be eligible to avail the service. Customers attempting to walk in without a valid DreamFolks-issued QR code shall not be permitted to avail the benefits, under any circumstances
• All service offerings are strictly subject to availability. In the event a Customer elects to avail any product(s) or service(s) not expressly included within the standard offering, the Customer shall be solely responsible for making all necessary prior inquiries. Any applicable charges for such additional product(s) or service(s) shall be borne exclusively by the Customer and shall be paid directly to the outlet/operator.
• The Highway F&B service entitlement is restricted to one (1) meal or beverage per eligible redemption. Any requests for refills, additional servings, or repeat orders are not covered under this benefit
• In the event of non-availability of any product or service, the participating outlet staff shall inform the Customer of alternative options available from the agreed list. The Customer may then select from the available alternatives or choose to forego the service entirely.
• In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after forty-eight (48) hours.
• The service is strictly personal, non-refundable, non-transferable, non-exchangeable, either in whole or in part, for cash, credit, goods, or any other consideration.
• Where a Customer avails any additional service(s) beyond the standard offering, it shall be the sole responsibility of the Customer to make prior inquiries in this regard and to settle any applicable charges directly with the operator or outlet. DreamFolks shall have no involvement in, or liability for, such arrangements.
• It shall be the sole responsibility of the Customer to (i) inquire into ingredients, food items, and potential allergens; (ii) notify the outlet of any dietary restrictions or allergies prior to ordering or consumption; and (iii) verify that the order received accurately corresponds to that placed.
• DreamFolks shall not, under any circumstances, be liable for acts, errors, or omissions attributable to the outlet, including but not limited to: matters concerning hygiene, deficiency in service, quality of food and beverages, inclusion of foreign objects, errors in order fulfilment, delays in service, or any other aspects of the Customer’s experience at the outlet.
• DreamFolks expressly disclaims all warranties, whether express, implied, or statutory, in relation to the service. To the maximum extent permitted by law, DreamFolks shall not be liable for any claims, demands, liabilities, costs, damages (including direct, indirect, incidental, consequential, or punitive damages), losses, injuries (including personal injury), illness, allergic reactions, or death, suffered or incurred directly or indirectly by the Customer, any accompanying person, or any third party, arising out of or in connection with the service.
• DreamFolks reserves the absolute rights, at its sole discretion and without prior notice, to update, alter, or withdraw the list of participating outlets and/or the available options from its inventory.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• By booking or availing the service, the Customer shall be deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions in their entirety, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the unilateral rights to amend, vary, or modify these Terms and Conditions at its sole discretion, without prior notice.
• Any transaction undertaken directly between the Customer and an outlet operator, service provider, or third party, including without limitation with respect to pricing, payment, service quality, delivery, or dispute resolution, shall be at the sole risk and responsibility of the Customer. DreamFolks shall bear no liability therefor in any manner whatsoever.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For queries or support, Customers may contact DreamFolks’ 24x7 support team through the following channels:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Railway Lounges - India

• The access to the lounge will be available on a first-come-first-serve basis. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, which are required to be followed and adhered to.
• Participating lounges reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the Customer (if applicable).
• Before extending the lounges access, name of Customer on the voucher/ card will be matched with the name on the ticket to ensure access is being availed by the entitled cardholder/ voucher holder only. The service is only available for intended Customer, and is non-transferable.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• The provision of complimentary food/ drinks (whether alcoholic, or others) - if applicable as part of service, subject to wherever local law permits, is at the discretion of each participating lounge operator and in some cases may be limited. In the event Customer avails any additional products/ services (which are not included within the standard offering) the Customer is responsible to make prior inquiries before availing the same, and shall be responsible for directly paying the charges, if any, to the operator.
• Each lounge follows certain food offerings, and child-related policy, Customer is responsible to make prior inquiries in this respect with the lounge, before entry.
• Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or railway authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
• By booking/ availing the Service, it is deemed that the service receiver and/ or Customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the rights to amend, vary and modify any of the terms and conditions at its sole discretion, without any prior intimation.
• For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
• The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For queries or support, Customers may contact DreamFolks’ 24x7 support team through the following channels:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Discount @ PVR Movie Booking

• The discount benefit (“Service”) is facilitated by DreamFolks in collaboration with participating cinema operators PVR and INOX (Collectively “Cinema Partner”). DreamFolks acts solely as a facilitator of the Service and does not own, operate, control, or manage cinema, their services or any part of their food and beverage operations in any manner.
• The Service entitles eligible Customers to get discount coupon on purchase of movie ticket, subject strictly to the terms set out herein. Any cost over and above the discounted amount shall be borne entirely by the Customer and paid directly to the Cinema Partner at the time of purchase.
• To avail the Service, the Customer must mandatorily generate a valid, unique promo code through the DreamFolks web-access portal prior to redemption.
• The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal irrespective of whether redemption is completed with the Cinema Partner.
• The promo code so generated shall be directly applied by the Customer while booking movie on the Cinema Partner’s official website, mobile application or at the counter while placing order.
• Promo code is for one-time use only, is not refundable, non-transferrable and cannot be exchanged for cash or other offers.
• The validity period of the promo-code is determined by the offered entitlement .
• Walk-in redemption or in-person requests at cinema counters without generation and application of a valid promo code shall not be considered valid, and no benefit shall be extended and honored.
• The Service does not cover or include any other discount apart from the movie ticket/s. Any add-ons, upgrades, or ancillary purchases shall be chargeable separately to the Customer and to be payable by the Customer directly to the Cinema Partner.
• DreamFolks and/or the Cinema Partners reserve the right to decline or cancel redemption in case of invalid, expired, manipulated, or fraudulent promo codes, or in situations where misuse of the Service is suspected without liability to DreamFolks.
• The Service is strictly subject to availability and may not be available at all outlets, all times, or during peak hours, high footfall days, or special circumstances. Kindly make prior enquiries at the outlet before generating promo-code.
• DreamFolks shall not, under any circumstances, be liable for the quality, hygiene, presentation, at the theatre, or for any service deficiency, errors, or omissions by the Cinema Partners.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks expressly disclaims all warranties, whether express or implied, in relation to the Service, and shall not be responsible for any claims, costs, damages, losses, injuries, illness, or inconvenience suffered by the Customer or any third party arising out of or related to the use of the Service.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• DreamFolks reserves the unilateral rights, at its sole discretion, to amend, vary, suspend, or withdraw this Service, the participating Cinema Partners, or these Terms and Conditions at any time without prior notice.
• By generating a promo code or availing the Service, the Customer shall be deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• For any queries or support relating to this Service, Customers may contact DreamFolks’ dedicated 24x7 support team via:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Salon Services

• Access to personal grooming services shall be provided strictly subject to availability and shall depend on the occupancy and operational capacity of the respective outlet at the time of availing the service.
• This service strictly entitles the Customer to complimentary Haircut, Manicure, Pedicure or Facial service only as per the entitlement. No other grooming, styling, personal care, or ancillary services shall be included or provided under this entitlement.
  
  Any additional services availed shall be outside the scope of this offer and shall be separately chargeable to the Customer, payable directly to the outlet/operator
• Each participating outlet shall operate strictly in accordance with its own defined business hours, which may vary across outlets. DreamFolks shall not be liable for any unavailability of the service due to outlet-specific operational hours.
• It shall be the sole responsibility of each Customer to declare and fully disclose any medical condition(s), health issue(s), or allergy(ies) that may restrict, limit, or otherwise prevent the Customer from availing the service (whether fully or partially). DreamFolks and/or the outlet shall not, under any circumstances, be held responsible or liable for any illness, injury, reaction, condition, or adverse event suffered or aggravated by the Customer on account of availing the service.
• To avail complimentary access, entitled Customer shall be required to generate a valid voucher/QR code through the DreamFolks web-access portal. Access to the service shall not be granted without such voucher/QR code.
• Once a voucher/QR code has been created, it must be redeemed strictly within its validity period.
• Advance booking of the service shall not be permitted through the Service Provider’s web-access portal. However, Customers may directly contact the respective outlet to request a reservation. Any such reservation shall be subject solely to the outlet’s discretion, and DreamFolks shall bear no responsibility, liability, or involvement with respect to such arrangements.
• Once a voucher/QR code has been redeemed, the service shall be deemed to have been fully utilized. Under no circumstance shall such redemption be subject to cancellation, refund, exchange, transfer, reinstatement, retention, or reuse.
• It shall be the sole responsibility of the Customer to ensure that the outlet staff validates and redeems the voucher/QR code prior to commencement of the service. DreamFolks shall not be liable where redemption is delayed or attempted at any other stage, including during waiting periods.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• By reserving / availing the service, it is deemed that the service receiver and/ or subscriber has, before availing the service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the service. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the unilateral rights to amend, modify, or vary these Terms and Conditions at its sole discretion, without prior notice.
• Any transaction, arrangement, or interaction undertaken directly between the Customer and any outlet operator, service provider, or third party — including without limitation with respect to pricing, payments, service quality, supply, or disputes — shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, and assumes no liability whatsoever for, such transaction(s).
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal
  
  information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For assistance or queries, Customers may contact DreamFolks’ support team, available 24x7, through the following channels:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Airport Transfer

• The service shall be availed strictly and exclusively at either the origin or the destination location(s) of the Customer’s confirmed travel itinerary. Under no circumstances shall the service be availed at any alternate location not forming part of the said itinerary.
• As a mandatory condition precedent to the booking, the Customer shall upload a valid PNR corresponding to the relevant travel itinerary. Such PNR shall be subject to verification by DreamFolks. The booking request shall be treated as approved for creation only upon successful verification.
• In the event the uploaded PNR is invalid, illegible, fraudulent, or otherwise unverifiable, DreamFolks reserves the absolute right to decline, cancel, or revoke the booking without incurring any liability whatsoever.
• All bookings must be made strictly in advance, in accordance with the advance booking timelines indicated below:

Advance Booking Timeline Requirement by Service receiver/ Customer	Acknowledgement of Booking by DreamFolks	Booking confirmation by DreamFolks	Details of the Chauffer by DreamFolks
72 – 48 hours prior to the Service date and time	Within 24 hours of receiving the booking	24 hours prior to the Service date and time.	2 hours prior to the pick-up time

• Customer can only select from the available vehicle category while creating booking. The vehicle category cannot be upgraded or changed thereafter, under any circumstances.
• Fulfilment of service is strictly subject to availability. In case of non-availability, the service will be rejected without liability on DreamFolks.
• On the travel date, the driver shall wait at the designated meeting point at the scheduled time. DreamFolks shall not bear liability for any delay on the part of the Customer.
• If the Customer fails to inform the driver of any delay and/ or does not appear at the scheduled meeting point, the booking shall be treated as a "No Show." In such cases, 100% amount will be charged against such bookings.
• It is the Customer’s sole responsibility to ensure that luggage is appropriately accommodated within the vehicle category/segment booked and as per prevailing rules and restrictions. The Customer shall book an appropriate vehicle category/segment accordingly.
• Subject to the vehicle capacity, a maximum of three (3) passengers and three (3) luggage units shall be permitted per booking.
• No detours or stopovers are permitted. Any deviation requested by the Customer shall attract additional charges, which must be paid directly by the Customer to the service provider, at charges determined by the vendor.
• Customers are solely responsible for the custody and care of all their luggage and personal belongings. Customers must ensure such items are not left unattended. DreamFolks shall not assume responsibility or liability for loss, theft, or damage of any kind to Customer belongings.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks shall not, under any circumstances, be liable for delays, losses, or damages, whether direct, indirect, consequential, or incidental, caused or suffered by the Customer while availing the service, including but not limited to delays due to traffic congestion, adverse weather conditions, loss of luggage, accidents, personal injury, or death.
• Once the booking is created, it cannot be amended.
• Cancellations made up to forty-eight (48) hours prior to the scheduled pickup time shall result in reinstatement of the complimentary benefit. Any cancellation request received within forty-eight (48) hours of the scheduled pickup time shall not be eligible for cancellation or reinstatement of benefits.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• By booking or availing the service, the Customer shall be deemed to have read, understood, and unconditionally accepted all applicable terms and conditions, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the rights to amend, vary, or modify these terms and conditions from time to time at its sole discretion without prior notice.
• Any transaction undertaken directly between the Customer and the outlet operator, service provider, or third party, shall be at the sole risk and responsibility of the Customer. DreamFolks shall bear no responsibility or liability therefor, including but not limited to matters relating to pricing, payments, services provided, or disputes of any nature.
• For queries or support, Customers may contact DreamFolks’ dedicated 24x7 support team at:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Buffet at Premium Hotels

• The buffet (“Service”) is facilitated by DreamFolks in collaboration with select participating hotels DreamFolks acts solely as a facilitator of the Service and does not operate, control, or manage accommodation, hospitality or food and beverage services in any manner.
• Eligibility to avail the Service shall be strictly limited to Customers who are actively travelling and are resident at the participating Hotel. To validate eligibility, Customer must upload a valid PNR through the DreamFolks web-access portal for validation. This Service shall be provided only upon successful validation of the PNR by the DreamFolks team.
• DreamFolks shall process and approve eligibility requests within twenty-four (24) Hours of submission, subject to successful validation.
• The Service shall be availed strictly and exclusively at the destination location specified on the validated PNR. Under no circumstances shall the Service be availed at the origin location or any other location not forming part of the validated travel itinerary.
• To avail the Service, customer must generate a valid, QR code through the DreamFolks web-access portal. Only Customers presenting such valid QR code shall
  
  be permitted by the Participating Hotel to avail the Service. Walk-in requests without a valid QR code shall be strictly denied under this program, and no claim shall be entertained.
• In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after forty-eight (48) hours from the time of generation.
• It is mandatory that the customer is staying at the participating Hotel to avail this offer. The Service shall not be extended to visitors, walk-ins, or Customers who are not booked as overnight guests of the hotel.
• Additional guest(s) is not allowed under this package. However, customers can directly enquire and make payment at the participating hotel.
• Each Customer shall be entitled to avail only the buffet as defined by the Participating Hotel under this program. No additional services (including, without limitation, beverages, special menu items, add-ons, or ancillary services) are included. Any such additional items requested shall be at the sole expense of the Customer and must be settled by the Customer directly with the Participating Hotel.
• The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
• The buffet service at partner hotels is offered exclusively during designated hours as determined by the respective hotel. It is the sole responsibility of the customer to verify the availability, timing, and any applicable conditions of the buffet prior to availing the Service. DreamFolks expressly disclaims any liability or responsibility for the unavailability of buffet service or any deficiency in service quality.
• Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks shall not, under any circumstances, be liable for: (i) the quality, hygiene, quantity, suitability, taste, or presentation of meals; (ii) the conduct, acts, or omissions of the Participating Hotel or its employees; (iii) non-availability of the Service owing to hotel occupancy, operational timings, or other constraints; or (iv) any loss, damages, injury, illness, allergic reaction, or adverse consequence experienced by the Customer or any third party arising from availing the Service.
• For the facilitation of this Service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• By booking and availing the Service, the Customer is deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the unilateral rights, at its sole discretion, to modify, vary, withdraw, or amend these Terms and Conditions and/ or the list of participating hotels at any time, without prior notice.
• Any transaction, dispute, or arrangement entered directly between the Customer and the Participating Hotel, including without limitation with respect to payment for extras, quality of meals, or service-related issues, additional guest/s, shall be at the
  
  Customer’s sole risk and responsibility. DreamFolks shall have no involvement in, or liability arising from, such interactions.
• For any queries or support relating to this Service, Customers may contact DreamFolks’ dedicated 24x7 support team via:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Fitness Membership

• The benefit is facilitated by DreamFolks in collaboration with Cult.fit. DreamFolks only facilitates the program with promo codes and does not manage Cult.fit classes, sessions, or app services. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• Eligible Customers may receive 3 months of Cultpass Home subscription upon generating a valid promo code from the DreamFolks web-access portal and redeeming it on Cult.fit’s official platform.
• The service and subscription access are governed solely by Cult.fit’s user agreements, schedules, class formats, and operational policies.
• Promo code is for one-time use only, not refundable, non-exchangeable, non-transferable and cannot be exchanged for cash or other offers.
• The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal.
• The validity period of the promo-code is determined by the offered entitlement and will be explicitly displayed to the Customer on the DreamFolks web-access portal at the time of promo code generation
• Use of the subscription may involve active workouts and physical activity; all inherent risks are borne solely by the Customer. DreamFolks and Cult.fit assume no liability for death, injuries, accidents, or health outcomes.
• Promo codes if found to be resold, duplicated, fraudulent, or otherwise misused shall be void without liability to DreamFolks.
• DreamFolks disclaims warranties of merchantability or suitability and shall not be liable for direct or indirect damages arising from the Service.
• By redemption of the promo code, the Customer is deemed to have read, understood, and irrevocably accepted these Terms and Conditions and the Cult.fit platform’s user terms. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• DreamFolks reserves the rights to amend, vary, or modify these terms and conditions from time to time at its sole discretion without prior notice.
• For queries, Customers may contact DreamFolks support 24x7:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Hotel Room Upgrade

• The complimentary room upgrade benefit is facilitated by DreamFolks in collaboration with select participating Hotels. DreamFolks acts solely as a facilitator of the benefit and does not operate, control, or manage accommodation or hospitality services in any manner. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• The Service is applicable only to Customers holding a valid and confirmed Base category room booking at a Participating Hotel. Also, Room upgrade shall not be applicable if the guest extends his/her booking (for the extended period)
• To avail this Service, Customers must generate a valid, QR code through DreamFolks’ designated web-access portal prior to check-in.
• Walk-in requests without a valid QR code will not be entertained by the Participating Hotel.
• This service shall apply strictly and exclusively to upgrades from a Base room category to the immediate next higher room category only and is subject to availability of the room in next category at the time of check-in. Customers holding bookings in any other room category shall not be entitled to avail this benefit. No suite-level or premium-category upgrades shall be provided under this Service.
• The Customer must present both, valid QR code issued via DreamFolks’ portal and the confirmed base room booking at the time of check-in.
• The Service shall be applicable strictly per booking-per room and is non-transferable to other rooms, reservations, or individuals.
• The Service cannot be combined with other promotional offers, packages, or discounts unless expressly permitted by the Participating Hotel.
• The Service does not include meal plans, in-room amenities, extra beds, early check-in, late check-out, or other privileges. Any additional services requested shall be settled directly with the Participating Hotel by the Customer.
• Standard hotel check-in and check-out times shall apply.
• Room upgrades are strictly subject to availability. DreamFolks shall not guarantee availability, category, or delivery of the upgraded room.
• Customers must comply with policies of the Participating Hotel. Customers are responsible for settling all incidental charges, taxes, or extras not included in the upgrade benefit.
• DreamFolks shall not, under any circumstances, be responsible or liable for the standards, quality, or adequacy of accommodation or services provided by Participating Hotels.
• DreamFolks disclaims all warranties, express or implied, in relation to the Service and shall not be liable for any claims, demands, costs, losses (direct or indirect), damages, illness, theft, injury, or inconvenience arising out of or related to the Customer’s stay or use of the Service.
• Delivery of the Service shall be subject to force majeure conditions including, but not limited to, natural calamities, strikes, government restrictions, operational exigencies, or other events beyond the reasonable control of DreamFolks and/or the Participating Hotel.
• The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
• DreamFolks reserves the absolute right, at its discretion, to amend, vary, or withdraw the Service, participating hotels, or these Terms and Conditions at any time, without prior notice, subject only to applicable notification requirements.
• Any transaction or dispute arising directly between the Customer and a Participating Hotel, including payments, additional charges, or services outside this benefit, shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, or liability for, such matters.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• By booking or availing the Service, the Customer is deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• For queries or support, Customers may contact DreamFolks’ 24x7 support team at:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

OTT Subscription

• The subscription benefit is facilitated by DreamFolks in collaboration with participating content platforms including but not limited to Jio Hotstar. DreamFolks acts solely as a facilitator of this complimentary subscription benefit and has no role in creating, managing, or supplying content. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• The Service entitles Customers to apply for and activate subscription or benefits offered by the Service Partner through a promo code generated on the DreamFolks web-access portal.
• Customers may choose either of the subscriptions from Jio Hotstar as per the offered entitlement.
• The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal.
• The validity period of the promo-code is determined by the offered entitlement and will be explicitly displayed to the Customer on the DreamFolks web-access portal at the time of promo code generation
• This service provides a fixed-duration subscription with a validity period as specified on the offered entitlement for Jio Hotstar shall get in force from the date of redemption of the Promocode.
• Customers must redeem the promo code exclusively on the Service Partner’s official website or mobile application during activation or checkout.
• Promo codes will be valid for one-time use only and shall not be assigned, transferable, refundable exchangeable, resold, duplicated, or redeemable for cash or any other substitute.
• Customers are required to either hold or create a valid account on the respective Service Partner platform to avail the Service.
• The subscription features, content access, streaming quality, renewal, pricing, technical capability, or duration are solely determined by the Service Partner. DreamFolks shall not be liable for availability of content, policy changes, subscription coverage, or removal of features.
• DreamFolks shall not be responsible for service interruptions, downtime, geographic restrictions, technical errors, login failures, or other service disruptions on the Service Partner’s platform.
• Liability for copyright, media content, and suitability rests solely with the Service Partner.
• DreamFolks disclaims all warranties and shall not be liable for any illness, damages, costs, losses, incidental or consequential harms suffered in reliance on or use of the Service Partner’s platform.
• Promo codes found resold, duplicated, fraudulent, or otherwise misused shall be void without liability to DreamFolks.
• By availing this Service, Customers are deemed to have read, understood, and irrevocably accepted both these Terms and Conditions and the user agreements of the respective Service Partner. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks reserves the right to withdraw or to modify, amend this Service or these terms at any time without prior notice.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• Customer queries relating to promo codes may be directed to the 24x7 DreamFolks team:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Dining @ Restaurants

• The dining discount benefit (“Service”) is facilitated by Dreamfolks Services Limited (“DreamFolks”). DreamFolks does not itself operate, own, or manage any restaurants covered under this program. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever
• The Service entitles eligible instant discount as per the benefit offered to the customers at select participating restaurants only.
• To avail the Service, the Customer must select the correct participating restaurant name from the list available on the DreamFolks web-access portal at the time of initiating the transaction.
• It shall be the Customer’s sole responsibility to carefully choose the correct restaurant from the available list before proceeding with payment. DreamFolks shall not be liable in any manner for wrong selection made by the Customer.
• The Customer is required to make payment of the net bill amount (after deduction of the applicable discount) directly through the DreamFolks web-access portal. Payments made outside the portal shall not be eligible for discount under this Service.
• The Service is valid only against transactions carried out through DreamFolks’ web-access portal. Walk-in requests or direct payments at the restaurant without routing through the portal will not qualify for any discount by DreamFolks.
• The Service applies only to a single transaction at a time and cannot be clubbed with multiple bills, split bills, or combined across multiple restaurants.
• The Service cannot be clubbed, combined, or redeemed in conjunction with any other scheme, promotion, discount, offer, gift voucher, coupon, or benefit offered by participating restaurants or third parties.
• The Service is strictly personal, non-transferable, non-refundable, and non-exchangeable, either in whole or in part for cash, credit, or any other substitute.
• DreamFolks shall not, in any circumstances, be responsible for (i) the quality, hygiene, or adequacy of food and beverages served by participating restaurants; (ii) acts or omissions of the restaurant staff; or (iii) any damage, injury, accident, illness, allergic reaction, or inconvenience experienced by the Customer or third parties while availing the Service.
• DreamFolks expressly disclaims all warranties, express or implied, in relation to the Service. To the maximum extent permitted by law, DreamFolks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, costs, or expenses incurred by the Customer in connection with use of the Service.
• DreamFolks reserves the absolute rights to add, remove, or amend the list of participating restaurants, or to suspend, modify, or withdraw the Service in its entirety, at any time and at its sole discretion, without prior notice.
• By availing the Service and making payment through the DreamFolks web-access portal, the Customer shall be deemed to have read, understood, and irrevocably agreed to these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• Any issues or disputes relating to service at the restaurant, including billing disputes, food quality, or staff conduct, shall be between the Customer and the restaurant only. DreamFolks shall bear no responsibility or liability in respect thereof.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For any queries or support, Customers may contact DreamFolks’ 24x7 support team:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

Spa @ Cities

• The spa discount benefit (“Service”) is facilitated by DreamFolks Services Limited (“DreamFolks”). DreamFolks acts solely as a facilitator of the Service and does not itself operate, own, or manage any spa or wellness centers covered under this program. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• To avail the Service, the Customer must select the correct participating spa name from the list available on the DreamFolks web-access portal at the time of initiating the transaction.
• It shall be the sole responsibility of the Customer to carefully select the correct participating spa before proceeding with payment. DreamFolks shall not be liable for any incorrect selection made by the Customer.
• The Customer must make payment of the net bill amount (after deduction of the applicable discount) directly through the DreamFolks web-access portal. Payments made directly at spa outlets, or outside of the portal, shall not be eligible for the discount under this Service.
• The Service is valid only against transactions carried out through the DreamFolks web-access portal. Walk-in requests or direct payments at spa outlets without routing through the portal will not qualify for any discount by DreamFolks.
• The Service applies only to a single transaction at a time and cannot be clubbed with multiple invoices, split bills, or combined across different spa outlets.
• The Service cannot be combined, clubbed, or redeemed with any other package, promotion, discount, offer, gift voucher, coupon, or benefit made available by the spa.
• Each participating spa outlet may have its own defined operational hours, which may vary across outlets. Operational hours are subject to change at the discretion of the outlet or relevant authorities. Customers are required to adhere to all terms, conditions, and restrictions imposed by spa outlets and/or authorities from time to time.
• Each Customer shall bear sole responsibility to declare and disclose any medical condition(s), health issues, or allergies that may prevent or restrict them from availing spa services. DreamFolks and/or participating spas shall not be liable in any manner for any illness, injury, reaction, or incident suffered or aggravated by the Customer arising from or in connection with availing spa services.
• Spa staff shall have the right to terminate a session or refuse service/entry to any Customer who is under the influence of alcohol, drugs, or intoxicants; behaving in a disorderly, abusive, or unsafe manner; or in violation of spa outlet policies, regulatory health and safety requirements, or statutory provisions. Any unwarranted conduct, including sexual advances, inappropriate comments, or requests, shall result in immediate termination of service without refund and without further recourse. DreamFolks shall not, under any circumstances, be responsible for any such behaviour by Customers, nor for any refusal of service, denial of entry, or termination of a session by a spa outlet in such cases.
• DreamFolks does not guarantee services by, or from, any specific spa therapist, staff member, or therapist gender. Allocation of staff shall be at the sole discretion of the spa outlet.
• DreamFolks shall not, under any circumstances, be responsible for (i) the quality, hygiene, adequacy, or safety of treatments/services provided by participating spas; (ii) the conduct or omissions of spa staff; or (iii) any loss, damage, injury, illness (including allergic reactions), or other consequences suffered by the Customer or third parties while availing spa services.
• The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
• DreamFolks expressly disclaims all warranties, whether express, implied, or statutory, in relation to the Service. To the maximum extent permissible under law, DreamFolks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, costs, or expenses incurred by the Customer in connection with the Service.
• DreamFolks reserves the absolute rights to add, remove, or amend the list of participating spas, or to suspend, modify, or withdraw the Service in whole or in part, at its sole discretion, without prior notice.
• By availing the Service and making payment through the DreamFolks web-access portal, the Customer shall be deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• Any issues or disputes concerning services at spas, including pricing disputes, treatment quality, staff behaviour, or service deficiencies, shall be resolved directly between the Customer and the spa outlet. DreamFolks shall have no involvement in, or liability for, such matters.
• For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• For any queries or support, Customers may contact DreamFolks’ 24x7 support team:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com

E-SIM

• Booking request for any SIM services must be raised on DreamFolks’ portal, a minimum of two (02) clear days prior to date of requirement/ travel date on the DreamFolks portal.
• Service fulfilment is subject to availability of SIM/eSIM.
• SIM to be issued only post successful completion of KYC as mandated by the ultimate service provider.
• The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
• All service parameters, including without limitation, network coverage, speed, and service quality etc., are determined by the telecom operator and may vary depending on location, network conditions, and other factors.
• Any network/ SIM-related issues to be reported to and resolved by directly the ultimate SIM-service provider only.
• By availing/ using the SIM, it is deemed accepted that the customers shall unconditionally agree with the terms of use of the service/ SIM, as prescribed by DreamFolks and the respective telecom operator and shall not use the services as and where prohibited. Non-exhaustive examples of prohibited usage are: usage for unlawful, abusive, or fraudulent purposes, including actions that interfere with service provider’s ability to provide service, abuse bonus and/ or promotional programs, avoid payment obligations, compromise network security or capacity, excessively contribute to network congestion, adversely affect network service levels, illegitimate data flows, degrade network performance, and/ or harm the network or other customers, etc. The ultimate service provider may require additional terms/ conditions to be observed, and
  
  in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
• DreamFolks or the telecom operator makes no warranties and expressly disclaim all warranties regarding the accuracy, completeness, reliability, or continuous supply of content or information from third-party sites or resources accessed through the service. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
• DreamFolks is not responsible for any illegal, unauthorized and/ or fraudulent activities etc. carried out by the customer using the SIM.
• DreamFolks is not responsible for any harm caused by any content accessed using the service or otherwise. Customers are solely responsible for safeguarding the device/ equipment etc. with suitable anti-virus software.
• The services may be suspended and/ or terminated without any liability to DreamFolks, and without any notice to the Customer, in the following events:
• Failure of Customer’s KYC;
• Usage of the service in violation of the terms of use of service, as prescribed by the telecom operator, and as per the provisions of applicable / governing laws;
• As per the orders/ instructions/ guidelines of Government/ statutory/ law enforcement authority
• DreamFolks reserves the rights to amend, vary and modify any of the terms and conditions at its sole discretion, without any prior intimation.
• The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
• Cancellation Policy:
• Cancellation request can be raised by guest by sending email at bookings@dreamfolks.com or via call at 18001234109
• Cancellations made up to forty-eight (48) hours prior to the service date & time shall result in reinstatement of the complimentary benefit. Any cancellation request received within forty-eight (48) hours of the service date & time shall not be eligible for cancellation or reinstatement of benefits.
• Once the e-SIM has been generated or issued by the vendor, the booking shall be considered final and non-cancellable. No benefit reversals shall be applicable under any circumstances post-issuance.
• For any queries or support, Customers may contact DreamFolks’ 24x7 support team:
  • Toll-free helpline (within India): 1800-1234-109
  • Email: helpdesk@dreamfolks.com