Terms & Conditions

  • The access to the lounge will be available on a first come first serve basis and due to covid some lounges may operate only on takeaway option with limited/no seating, this is to adhere to the covid 19 protocols.
  • Participating Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator who may impose a charge for extended stays.
  • Before extending access, name of traveller on the card will be matched with the name on the Boarding pass/Ticket, to ensure access is being availed by the entitled cardholder.
  • The provision of free alcoholic drinks (wherever local law permits) is at the discretion of each participating Lounge operator and in some cases may be limited. Eligible customer should make prior inquiries before ordering any separate alcoholic drinks apart from the general free flow offered and will be responsible for paying any charges for additional consumption direct to the participating lounge.
  • Lounge staff are responsible to check the Eligibility to extend the lounge access and will record the usage via a specified System.
  • Each lounge follows its food offerings and child policy, please check with the lounge before entry.
  • Lounge staff has the right to terminate the lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the lounge conditions and for any statutory, regulatory, or airport/railways policy reasons including but not limited to health and safety policies or fire safety regulations.
  • The Meet and Assist service starts with our airport representative welcoming the traveller and completes when all checkpoints are addressed. It is the traveller’s responsibility to ensure that they locate and wait for the assigned airport representative at the specified meeting point. The representative will call the traveller if agent cannot locate the traveller. Failure to do so could be treated as a “no show” and no refund will be made.
  • If there is any change in flight schedule, traveller must inform DreamFolks to reschedule the service, else it will be treated as a no show.
  • All the bookings are to be made atleast 24-48 hours prior to the scheduled service usage.
  • If a passenger is carrying more than 2 bags, details should be shared prior to service. Any additional charges for excess baggage to be borne by customer.


Cancellation Policy

72 hours prior to the scheduled meeting time 3% of the Booking Amount
48 hours prior to scheduled meeting time 10% of the Booking Amount
24 hours prior to the scheduled meeting time 50% of the Booking Amount
Less than 24 hours 100% of the Booking Amount
  • AAI reserves the right to suspend Meet and Assist service in case of any threat to passenger security and safety. Under these circumstances DreamFolks will not be held liable for non-execution of service.
  • For any additional guest, extra charges will be applicable.
  • Please read the terms and conditions carefully before confirming your booking. If you have any queries, please contact us at bookings@dreamfolks.in before completing the booking process.
  • Any service feedback/grievance to be shared within 24 hours of completion.
  • All bookings are to be made at least 48 hours prior to the travel.
  • Sleeping Pods/Nap rooms can be booked as per slot availability depending on airport location.
  • Guest Photo-ID & valid tickets / boarding pass will be required at the time of checking in for all guests. Precise Flight Details are mandatory; failing which airport partner cannot guarantee the reservation.
  • Children up to 5 years can stay with one adult when sharing existing sleeping pod without any extra charge, same is at the discretion of the service provider.
  • “No-shows” amounting to the original stay charge (including taxes) will be charged for any reservation not claimed 60 minutes after guest's flight arrival or 15 minutes after the arrival time as advised by guest while making the reservation.
  • All cancellations made within 24 hours of arrival are subject to a cancellation fee amounting to the entire stay charges plus applicable taxes. If in case any amendments required, please do contact at bookings@dreamfolks.in


Cancellation Policy

72 hours prior to the scheduled meeting time 3% of the Booking Amount
48 hours prior to scheduled meeting time 10% of the Booking Amount
24 hours prior to the scheduled meeting time 50% of the Booking Amount
Less than 24 hours 100% of the Booking Amount
  • All bookings are to be made at least 48 hours before the travel. Hatchbacks to luxury sedans are available on request and subject to availability.
  • The driver will wait for the customer at the scheduled meeting point on the travel date. In case the customer does not inform the driver about the delay, the booking will be considered as a case of no show and the full booking amount will be forfeited.
  • DreamFolks cannot be held accountable for any delay or consequential loss caused to the customer due to traffic jams or reasons beyond the reasonable control of the driver.
  • At the time of booking, the customer will be prompted about the luggage restriction for every car segment. It will be the customer’s responsibility to manage the luggage or booking the car category accordingly.
  • Standard Luggage size and weight are as follows Cabin Baggage: 15-18 kgs and Check in Baggage - 32 kgs.


***If the standard luggage size and weight exceed the specifications given above then an additional charge is applicable.



Cancellation Policy:

72 hours prior to the scheduled meeting time 3% of the Booking Amount
48 hours prior to scheduled meeting time 10% of the Booking Amount
24 hours prior to the scheduled meeting time 50% of the Booking Amount
Less than 24 hours 100% of the Booking Amount
  • Rooms are booked subject to availability, but not guaranteed with 24 hours check-in/ check-out time.
  • Guest Photo-ID & valid tickets / boarding pass will be required at the time of checking in for all guests.
  • Precise flight details are mandatory; failing to produce the same hotel reserves the right to withdraw / cancel the reservation.
  • Maximum duration of the stay should be 48 hours, as per airport security rules & regulation.
  • Children between 5-10 years can stay with two adults when sharing existing bedding without any extra charge. (Kids policy is solely at the discretion of individual operator).
  • All cancellations made within 24 hours of arrival are subject to a cancellation fee amounting to the entire stay charges plus applicable taxes. If in case any amendments required, please contact at bookings@dreamfolks.in
  • In case of “No-Show” 100% of booking amount will be adjusted as cancellation charges.
  • AAI reserves the right to suspend all bookings in case of any threat to passenger security and safety, under such circumstances DreamFolks will not be held liable and will not be able to adjust the booking fee paid.


Cancellation Policy:

72 hours prior to the scheduled meeting time 3% of the Booking Amount
48 hours prior to scheduled meeting time 10% of the Booking Amount
24 hours prior to the scheduled meeting time 50% of the Booking Amount
Less than 24 hours 100% of the Booking Amount
  • Wellness program entitles you to enjoy 30 mins session for specified therapies such as head, neck and shoulder massage, and foot reflexology.
  • Spa services are predefined and are subject to availability.
  • Once service is availed, it cannot be cancelled/reversed.
  • Access will only be extended to eligible guests with valid DreamFolks membership ID/Valid voucher.
  • To opt for service outside the offer, one may avail the same on a chargeable basis directly with the spa.
  • The operational hours of each Spa may differ and might change as per the discretion of authorities.
  • Access will be extended on first come first serve basis.
  • Guests should be fully aware of their responsibility in disclosing any medical or health conditions that are to prevent them from using the facility.
  • Any sexual behaviour, advances or comments made will result in immediate termination of service.
  • We strive to always ensure your comfort, however, cannot guarantee a specific therapist or gender for the service. All therapists are trained in both treatment and draping protocols.
  • Baggage pick-up and drop-off facility to and from airports in select cities.
  • Request the booking via email bookings@dreamfolks.in
  • Once request is received, we will check the slot availability
  • Service confirmation subject to availability
  • Invoicing and Payment
  • Service execution & completion


Terms Of Service:
  • Service at selected locations is provided from airport towards urban city locations up to 50 Kms
  • Excess Kms beyond 50 Kms shall be charged a conveyance charge
  • Standard Rates mentioned are for 01 pieces of luggage with maximum dimensions of 34 x 23 x 14 inches / 87 x 59 x 36 cms and each bag weighing not more than 20 kgs
  • Each order can be for a maximum of 08 bags per order


Cancellation policy:

Prior to 48 hours No Cancellation charges
Within 24 hrs of the scheduled pick-up time 25%
Within 18hrs – 12hrs of the scheduled pick-up time 50%
  • Inclusions are predefined in form of curated food ‘Combos’.
  • Voucher is valid for one-time use only and as per the validity period.
  • To avail of the offer, please select and open the link shared via text/E-mail.
  • This voucher entitles 1 combo only.
  • Choose the redeem option to procced and avail the combo.
  • Scan or manually enter the DreamFolks QR code placed at the outlet to avail the offer.
  • Upon successful redemption, please show the transaction ID to the cashier to get your combo.
  • This voucher is not transferable, not refundable and cannot be exchanged wholly or partly for cash.
  • For support, please reach out to us at our 24*7 Toll-Free helpdesk at 1800 1234 109 or write to us at helpdesk@dreamfolks.in

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